Disclaimer of Liability, Refunds and Chargeback Policies Disclaimer of Liability for Isolated Technical Issues Disclaimer of Liability for Isolated Technical Issues Lucid Trading Group LLC (“Company”) shall not be responsible or liable, whether in contract, tort, or otherwise, for any loss, damage, cost, or expense arising from, or in connection with, any isolated technical issue experienced by an individual trader (“Client”). Without limiting the generality of the foregoing, such isolated technical issues include, but are not limited to:
- Individual disruptions, malfunctions, or errors in data feeds or trading platforms;,
- Individual malfunctions, failures, or errors in trade copier systems;,
- Individual issues, errors, or malfunctions relating to any third-party applications, including, without limitation, automated trading systems, custom indicators, or other third-party software;,
- Platform instability, errors, or disconnections caused by the Client’s internet connectivity or related network conditions;,
- Slippage, whether positive or negative, occurring as a result of scheduled or unscheduled news events, periods of high market volatility, or within the scope of ordinary market fluctuations.
The Company shall have no obligation to issue refunds, adjustments, credits, or any other form of financial compensation or remediation for such matters. The Client acknowledges and agrees that they are solely responsible for the maintenance, stability, and adequacy of their own technical environment, including but not limited to internet connectivity, hardware, software, and third-party integrations.
This Disclaimer shall be read together with the Limitation of Liability provisions set forth in the Terms of Use.
To the fullest extent permitted by law, in no event shall the Company’s liability exceed the greater of one hundred dollars ($100.00) or the amount paid by the Client to the Company in the immediately preceding month.
Refunds The Company maintains a strict no refund policy for accounts that have been traded, regardless of the number of trades placed, trading results, or any technical issues experienced by the Client. By initiating any trading activity, whether simulated or otherwise, the Client expressly waives any right to a refund.
The Company may, in its sole discretion, consider refund requests for accounts that have never been traded. The determination of eligibility and approval of such refunds shall rest exclusively with the Company.
The Company may, at its sole discretion, consider refunds in exceptional circumstances, consistent with the Terms of Use.
Refund eligibility does not apply in cases of account violations, disqualifications, or breaches of the Terms of Use. The Company considers services rendered in full upon granting account access, regardless of whether the Client uses or continues using such services.
Chargebacks and Fraudulent Claims By purchasing any account or service from the Company, the Client expressly agrees not to initiate a chargeback or payment dispute with their bank, credit card provider, or payment processor for any transaction properly authorized and processed by the Company.
Any chargeback, dispute, or reversal claim initiated by a Client that is determined by the Company, the payment processor, or any investigating body to be fraudulent, unfounded, or in violation of this Refund Policy shall constitute a material breach of the Client’s agreement with the Company.
Clients who initiate a fraudulent or improper chargeback shall be permanently banned from all current and future access to Lucid Trading’s services and platforms.
The Company reserves the right to pursue recovery of the disputed funds, along with any fees, costs, or damages incurred as a result of the chargeback, including reasonable attorneys’ fees, through legal action, arbitration, or collection proceedings, consistent with the Governing Law, Arbitration, and Indemnification provisions of the Terms of Use.
All determinations made by the Company with respect to chargebacks and fraudulent claims shall be final and binding.
